Call and request your free consultation 216-925-3437

Privacy Policy

NEO Custom Closets - Privacy Policy
 
 
Google AdSense
Fair Information Practices
Fair information
Practices
COPPA
CalOPPA
Our Contact Information
 
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, Address or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.


How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

  • We do not use vulnerability scanning and/or scanning to PCI standards.
  • We only provide articles and information. We never ask for credit card numbers.
  • We do not use Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
  • You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
  • If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
 
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.


You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

 

Can change your personal information:

  • By calling us


How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.


Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
 
We will notify you via email
 
  • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
 
  • Send information, respond to inquiries, and/or other requests or questions

To be in accordance with CANSPAM, we agree to the following:
 
  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
 
  • Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.


Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

https://www.neocustomclosets.com/
5553 Pearl Rd Rear, Cleveland, OH 44129 USA

Last Edited on 2017-04-21

  • 08/14/2012
         
    Tony was prompt(not easy to find these days)and did the job in a timely manor. Our closet system is money well spent as we are enjoying the order our new...
  • 01/26/2016
         
    Working with Tony was a pleasure. He was open to my suggestions and was easy to work with. I am extremely pleased with his work and have recommended him to...
  • 01/26/2016
         
    Great service and exceptional quality in all aspects. My experience with Tony was great, he is very professional and knowledgeable.The quality of his work is...
  • 10/26/2016
         
    If you want a dream closet without all the nonsense of the bigger chain companies (and the absurd price tags they come with,) call Stor-Craft. Tony, the...
  • 11/15/2009
         
    He arrived exactly on schedule, got to work and got it done quicker than expected, all while being very thorough.
  • 08/09/2015
         
    Tony was a pleasure to work with. He did a great job on the closets and for a minimal charge he put some of the old shelving up in my garage. I would highly...
  • 01/26/2016
         
    Stor Craft has now completed 6 projects for us (all 4 bedroom closets, our laundry room, and a full wall built in desk with separate desk areas) and we are...
  • 06/09/2017
         
    Highly recommend Tony. He listened to our ideas and made suggestions that worked for us. Very professional. Highly recommend.
  • 08/20/2014
         
    Our organizer was very personable & Non-Assuming. She made me feel comfortable in my own home. She was punctual & patient.
  • 04/24/2016
         
    Tony did an amazing job on our closet organization. We are so happy!
  • 01/12/2017
         
    Very professional, friendly, and competitive pricing
  • 04/10/2012
         
    Anthony did a wonderful job. Everything was done on time and as promise.
  • 09/01/2009
         
    Stor Craft went above and beyond my expectations. Very professional.
  • 01/26/2016
         
    Excellent service, great rates, knowledgeable staff
  • 11/13/2015
         
    We had the opportunity to work with Tony on redoing our master walk in closets. Tony from the start went above and beyond to explain the entire process from...
  • 03/04/2016
         
    Tony at Stor-craft helped us to design our laundry room and a bedroom closet. From beginning to end, Tony exceeded our expectations. Tony was professional,...
  • 01/08/2016
         
    Tony was a pleasure to work with. His service was impeccable, especially during the busy holiday season. He completed the job on our walk-in closet in less...
  • 01/26/2016
         
    Great quality and customer service. Worked with me on the design of closet space. The results are beautiful.
  • 01/21/2017
         
    Couldn't be happier with our closet! Tony was able to look at what we had, and create the perfect layout, using every square inch. We can't wait to have more...
  • 01/26/2016
         
    to say I LOVE my new closet is an understatement ! It was installed in one day and no mess was left behind! Tony did a phenomenal job with helping me design...